SECTION VI: SATISFACTION WITH STUDENT SERVICES - ADMINISTRATIVE AND COMPUTING SERVICES


Campus Affiliation Total
New Brunswick Newark Camden Count Col %
Count Col % Count Col % Count Col %
ARTSYS Very Satisfied 246 47% 50 51% 72 54% 368 49%
Somewhat Satisfied 201 39% 33 34% 47 35% 281 37%
Somewhat Dissatisfied 50 10% 5 5% 9 7% 64 8%
Very Dissatisfied 25 5% 10 10% 5 4% 40 5%
Total 522 100% 98 100% 133 100% 753 100%
Interviewtrak Very Satisfied 146 27% 13 27% 12 31% 171 27%
Somewhat Satisfied 232 42% 18 37% 17 44% 267 42%
Somewhat Dissatisfied 121 22% 11 22% 5 13% 137 21%
Very Dissatisfied 51 9% 7 14% 5 13% 63 10%
Total 550 100% 49 100% 39 100% 638 100%
Online Grades, Transcripts, and Class Schedules Very Satisfied 1541 71% 199 72% 279 76% 2019 72%
Somewhat Satisfied 568 26% 68 25% 71 19% 707 25%
Somewhat Dissatisfied 47 2% 5 2% 16 4% 68 2%
Very Dissatisfied 14 1% 3 1% 2 1% 19 1%
Total 2170 100% 275 100% 368 100% 2813 100%
Online University Schedule of Classes Very Satisfied 1545 73% 201 75% 248 72% 1994 73%
Somewhat Satisfied 485 23% 55 21% 83 24% 623 23%
Somewhat Dissatisfied 71 3% 6 2% 10 3% 87 3%
Very Dissatisfied 23 1% 5 2% 5 1% 33 1%
Total 2124 100% 267 100% 346 100% 2737 100%
RU-TV Network Very Satisfied 377 43% 11 32% 8 31% 396 43%
Somewhat Satisfied 361 42% 17 50% 9 35% 387 42%
Somewhat Dissatisfied 102 12% 3 9% 6 23% 111 12%
Very Dissatisfied 27 3% 3 9% 3 12% 33 4%
Total 867 100% 34 100% 26 100% 927 100%
Virtual Tours of the Campuses Very Satisfied 59 26% 13 43% 15 60% 87 31%
Somewhat Satisfied 109 48% 7 23% 6 24% 122 44%
Somewhat Dissatisfied 42 19% 6 20% 4 16% 52 19%
Very Dissatisfied 15 7% 4 13% 0 0% 19 7%
Total 225 100% 30 100% 25 100% 280 100%
Web Course Registration Very Satisfied 1074 54% 185 72% 261 78% 1520 59%
Somewhat Satisfied 646 32% 57 22% 59 18% 762 29%
Somewhat Dissatisfied 199 10% 12 5% 11 3% 222 9%
Very Dissatisfied 85 4% 3 1% 3 1% 91 4%
Total 2004 100% 257 100% 334 100% 2595 100%
Web Financial Aid Very Satisfied 254 40% 86 60% 96 62% 436 47%
Somewhat Satisfied 262 41% 38 26% 46 29% 346 37%
Somewhat Dissatisfied 75 12% 13 9% 10 6% 98 10%
Very Dissatisfied 45 7% 7 5% 4 3% 56 6%
Total 636 100% 144 100% 156 100% 936 100%
Term Bill Processing Very Satisfied 514 41% 107 51% 136 57% 757 45%
Somewhat Satisfied 480 38% 70 33% 84 35% 634 37%
Somewhat Dissatisfied 165 13% 23 11% 13 5% 201 12%
Very Dissatisfied 88 7% 9 4% 7 3% 104 6%
Total 1247 100% 209 100% 240 100% 1696 100%
Web Graduate School Applications Very Satisfied 53 52% 13 72% 7 64% 73 56%
Somewhat Satisfied 33 33% 2 11% 3 27% 38 29%
Somewhat Dissatisfied 12 12% 2 11% 0 0% 14 11%
Very Dissatisfied 3 3% 1 6% 1 9% 5 4%
Total 101 100% 18 100% 11 100% 130 100%
Touch-tone Telephone Registration System Very Satisfied 174 28% 40 62% 49 56% 263 34%
Somewhat Satisfied 238 38% 16 25% 29 33% 283 36%
Somewhat Dissatisfied 148 24% 4 6% 6 7% 158 20%
Very Dissatisfied 68 11% 5 8% 4 5% 77 10%
Total 628 100% 65 100% 88 100% 781 100%
Rutgers Website/Homepage Very Satisfied 947 48% 139 57% 156 50% 1242 49%
Somewhat Satisfied 842 43% 96 39% 133 42% 1071 42%
Somewhat Dissatisfied 153 8% 7 3% 26 8% 186 7%
Very Dissatisfied 30 2% 2 1% 0 0% 32 1%
Total 1972 100% 244 100% 315 100% 2531 100%
Online Syllabi for classes Very Satisfied 780 43% 105 54% 144 64% 1029 46%
Somewhat Satisfied 679 38% 67 35% 58 26% 804 36%
Somewhat Dissatisfied 254 14% 13 7% 20 9% 287 13%
Very Dissatisfied 84 5% 8 4% 3 1% 95 4%
Total 1797 100% 193 100% 225 100% 2215 100%