SECTION VI: SATISFACTION WITH STUDENT SERVICES - ADMINISTRATIVE AND COMPUTING SERVICES
|
|
Campus Affiliation |
Total |
New Brunswick |
Newark |
Camden |
Count |
Col % |
Count |
Col % |
Count |
Col % |
Count |
Col % |
ARTSYS |
Very Satisfied |
246 |
47% |
50 |
51% |
72 |
54% |
368 |
49% |
Somewhat Satisfied |
201 |
39% |
33 |
34% |
47 |
35% |
281 |
37% |
Somewhat Dissatisfied |
50 |
10% |
5 |
5% |
9 |
7% |
64 |
8% |
Very Dissatisfied |
25 |
5% |
10 |
10% |
5 |
4% |
40 |
5% |
Total |
522 |
100% |
98 |
100% |
133 |
100% |
753 |
100% |
Interviewtrak |
Very Satisfied |
146 |
27% |
13 |
27% |
12 |
31% |
171 |
27% |
Somewhat Satisfied |
232 |
42% |
18 |
37% |
17 |
44% |
267 |
42% |
Somewhat Dissatisfied |
121 |
22% |
11 |
22% |
5 |
13% |
137 |
21% |
Very Dissatisfied |
51 |
9% |
7 |
14% |
5 |
13% |
63 |
10% |
Total |
550 |
100% |
49 |
100% |
39 |
100% |
638 |
100% |
Online Grades, Transcripts, and Class Schedules |
Very Satisfied |
1541 |
71% |
199 |
72% |
279 |
76% |
2019 |
72% |
Somewhat Satisfied |
568 |
26% |
68 |
25% |
71 |
19% |
707 |
25% |
Somewhat Dissatisfied |
47 |
2% |
5 |
2% |
16 |
4% |
68 |
2% |
Very Dissatisfied |
14 |
1% |
3 |
1% |
2 |
1% |
19 |
1% |
Total |
2170 |
100% |
275 |
100% |
368 |
100% |
2813 |
100% |
Online University Schedule of Classes |
Very Satisfied |
1545 |
73% |
201 |
75% |
248 |
72% |
1994 |
73% |
Somewhat Satisfied |
485 |
23% |
55 |
21% |
83 |
24% |
623 |
23% |
Somewhat Dissatisfied |
71 |
3% |
6 |
2% |
10 |
3% |
87 |
3% |
Very Dissatisfied |
23 |
1% |
5 |
2% |
5 |
1% |
33 |
1% |
Total |
2124 |
100% |
267 |
100% |
346 |
100% |
2737 |
100% |
RU-TV Network |
Very Satisfied |
377 |
43% |
11 |
32% |
8 |
31% |
396 |
43% |
Somewhat Satisfied |
361 |
42% |
17 |
50% |
9 |
35% |
387 |
42% |
Somewhat Dissatisfied |
102 |
12% |
3 |
9% |
6 |
23% |
111 |
12% |
Very Dissatisfied |
27 |
3% |
3 |
9% |
3 |
12% |
33 |
4% |
Total |
867 |
100% |
34 |
100% |
26 |
100% |
927 |
100% |
Virtual Tours of the Campuses |
Very Satisfied |
59 |
26% |
13 |
43% |
15 |
60% |
87 |
31% |
Somewhat Satisfied |
109 |
48% |
7 |
23% |
6 |
24% |
122 |
44% |
Somewhat Dissatisfied |
42 |
19% |
6 |
20% |
4 |
16% |
52 |
19% |
Very Dissatisfied |
15 |
7% |
4 |
13% |
0 |
0% |
19 |
7% |
Total |
225 |
100% |
30 |
100% |
25 |
100% |
280 |
100% |
Web Course Registration |
Very Satisfied |
1074 |
54% |
185 |
72% |
261 |
78% |
1520 |
59% |
Somewhat Satisfied |
646 |
32% |
57 |
22% |
59 |
18% |
762 |
29% |
Somewhat Dissatisfied |
199 |
10% |
12 |
5% |
11 |
3% |
222 |
9% |
Very Dissatisfied |
85 |
4% |
3 |
1% |
3 |
1% |
91 |
4% |
Total |
2004 |
100% |
257 |
100% |
334 |
100% |
2595 |
100% |
Web Financial Aid |
Very Satisfied |
254 |
40% |
86 |
60% |
96 |
62% |
436 |
47% |
Somewhat Satisfied |
262 |
41% |
38 |
26% |
46 |
29% |
346 |
37% |
Somewhat Dissatisfied |
75 |
12% |
13 |
9% |
10 |
6% |
98 |
10% |
Very Dissatisfied |
45 |
7% |
7 |
5% |
4 |
3% |
56 |
6% |
Total |
636 |
100% |
144 |
100% |
156 |
100% |
936 |
100% |
Term Bill Processing |
Very Satisfied |
514 |
41% |
107 |
51% |
136 |
57% |
757 |
45% |
Somewhat Satisfied |
480 |
38% |
70 |
33% |
84 |
35% |
634 |
37% |
Somewhat Dissatisfied |
165 |
13% |
23 |
11% |
13 |
5% |
201 |
12% |
Very Dissatisfied |
88 |
7% |
9 |
4% |
7 |
3% |
104 |
6% |
Total |
1247 |
100% |
209 |
100% |
240 |
100% |
1696 |
100% |
Web Graduate School Applications |
Very Satisfied |
53 |
52% |
13 |
72% |
7 |
64% |
73 |
56% |
Somewhat Satisfied |
33 |
33% |
2 |
11% |
3 |
27% |
38 |
29% |
Somewhat Dissatisfied |
12 |
12% |
2 |
11% |
0 |
0% |
14 |
11% |
Very Dissatisfied |
3 |
3% |
1 |
6% |
1 |
9% |
5 |
4% |
Total |
101 |
100% |
18 |
100% |
11 |
100% |
130 |
100% |
Touch-tone Telephone Registration System |
Very Satisfied |
174 |
28% |
40 |
62% |
49 |
56% |
263 |
34% |
Somewhat Satisfied |
238 |
38% |
16 |
25% |
29 |
33% |
283 |
36% |
Somewhat Dissatisfied |
148 |
24% |
4 |
6% |
6 |
7% |
158 |
20% |
Very Dissatisfied |
68 |
11% |
5 |
8% |
4 |
5% |
77 |
10% |
Total |
628 |
100% |
65 |
100% |
88 |
100% |
781 |
100% |
Rutgers Website/Homepage |
Very Satisfied |
947 |
48% |
139 |
57% |
156 |
50% |
1242 |
49% |
Somewhat Satisfied |
842 |
43% |
96 |
39% |
133 |
42% |
1071 |
42% |
Somewhat Dissatisfied |
153 |
8% |
7 |
3% |
26 |
8% |
186 |
7% |
Very Dissatisfied |
30 |
2% |
2 |
1% |
0 |
0% |
32 |
1% |
Total |
1972 |
100% |
244 |
100% |
315 |
100% |
2531 |
100% |
Online Syllabi for classes |
Very Satisfied |
780 |
43% |
105 |
54% |
144 |
64% |
1029 |
46% |
Somewhat Satisfied |
679 |
38% |
67 |
35% |
58 |
26% |
804 |
36% |
Somewhat Dissatisfied |
254 |
14% |
13 |
7% |
20 |
9% |
287 |
13% |
Very Dissatisfied |
84 |
5% |
8 |
4% |
3 |
1% |
95 |
4% |
Total |
1797 |
100% |
193 |
100% |
225 |
100% |
2215 |
100% |